How do I contact Gusto customer service? Phone, chat, hours & help center
Gusto customer care works differently from an old-school payroll company: there is no general support line to dial and wait on hold. Instead, you sign in to your Gusto account and open the Help section, where Gusto customer service offers live chat, a phone callback from an agent, or email. Here is every way to reach Gusto support, the hours for each channel, and the fastest route for your situation.
Every way to contact Gusto support
| Channel | How to reach it | Hours |
|---|---|---|
| Live chat (fastest) | Sign in → Help. Gus, Gusto's assistant, answers first and hands off to a live agent. | Mon–Fri 5 a.m.–5 p.m. PT; weekends 5 a.m.–3 p.m. PT |
| Phone callback | Request a callback from the Help section — an agent calls you, so there is no hold queue. | Mon–Fri 5 a.m.–5 p.m. PT |
| Send a message from the Help section. | Submit any time; replies during support hours | |
| Sales line | (800) 936-0383 — pricing and feature questions for new customers only. | Mon–Fri business hours |
| Gusto Help Center | support.gusto.com — searchable articles, no sign-in needed. | 24/7 |
Is there a Gusto customer service phone number?
Not a public inbound one. Gusto's only published phone number, (800) 936-0383, is the sales line for new customers with pricing or feature questions. Existing customers reach a live person by signing in and starting a chat or requesting a phone callback — an agent calls you back, which replaces the traditional hold queue. The callback request also verifies your account first, so the agent can discuss payroll and banking details as soon as you pick up.
Is Gusto customer service available 24/7?
No. Live chat and callbacks run on the hours above (Pacific Time), and on major U.S. holidays only chat is staffed. Outside those hours you can still send an email, use the automated voice assistant to log a request for the right team, or search the Help Center — those three are available around the clock. Hours can shift, and the Help section inside your account always shows current availability.
Gusto customer service for employees
If you're an employee paid through Gusto, route pay questions — a missing paycheck, a wrong amount, your W-2 — to your employer's payroll admin first: Gusto support can't change pay that your employer controls. For things you own yourself, help is direct: sign-in and account-access issues go through the login help flow and the Help Center, and questions about a Gusto Wallet spending account or debit card are handled from the Wallet app's support section. Curious when your pay lands? See what time Gusto direct deposit hits.
Priority and dedicated support on higher plans
Support depth scales with the plan. Plus customers get faster routing, and Premium customers get a dedicated support team reachable from a Premium button inside the account, plus access to certified HR professionals for compliance questions. Benefits, retirement, and health-insurance questions route to specialist teams from the same Help section. Compare what each tier includes on our Gusto pricing guide.
One security note before you call
To confirm you're the account holder, a Gusto agent may text or email you a six-digit verification code and ask you to read it back — that's normal on a chat or call you started, and never legitimate on an unsolicited one. Details in the Gusto 6-digit code FAQ.
Comparing providers on support quality? See how Gusto stacks up against ADP, QuickBooks, and others on the payroll comparison chart. New customers can also earn a $100 Visa card for running their first payroll with Gusto.